Cancellation & refund policy

Last updated: 9 November 2026

Biradar PanelPro is downloadable software, and every installation includes a free 30-minute demo with all features unlocked so you can try it fully before paying. Because of this, the following policy applies.

Cancelling your subscription

You can cancel your monthly subscription at any time from the app or by emailing neelpankaj9591@gmail.com. Cancellation stops all future charges. The software stays active until the end of the month you have already paid for. We do not give partial refunds for unused days in a month.

If you cancel before the licence is activated on any device, we refund that month in full.

Refunds after activation

Once a month has started and the licence is active, that month's payment is not refundable, except in these cases:

• Duplicate payment: if you were charged more than once for the same order, the extra amount is refunded in full.
• Licence not delivered: if your licence key is not delivered or does not activate and we cannot fix it within 7 days of your complaint, you receive a full refund.
• Serious defect: if the software does not work on a supported device and we cannot fix the problem within 15 days of your report, you receive a full refund, provided you ask within 30 days of purchase.

How refunds are paid

Approved refunds are processed within 5 to 7 working days to the original payment method (UPI, card, net banking or wallet) through Razorpay. Your bank may take a few more days to show the amount.

Purchases through app stores

If you bought through Google Play or the Apple App Store, refunds are handled by that store under its own refund policy.

How to ask for a refund

Email neelpankaj9591@gmail.com or WhatsApp +91 95916 09412 with your name, payment ID and the reason. We reply within one working day.